Faq

You can place an order directly through our online shop, by calling our concierge desk at (561) 866-8787, or by emailing concierge@orchidspalmbeach.com. For private commissions and trade accounts, we recommend scheduling a consultation first.

Yes. Orders placed before 1:00 PM EST Monday through Saturday are eligible for same-day white-glove delivery within Palm Beach Island, Jupiter, and Boca Raton. Orders placed after 1:00 PM will be delivered the following business day.

We offer complimentary white-glove delivery throughout Palm Beach County. For clients outside South Florida, we provide insured, climate-regulated nationwide shipping with delivery within 2-3 business days. International shipping is available upon request.

Delivery to Palm Beach is available for a flat rate of $18, which will be displayed on the checkout page.

We require a signature upon delivery for all orchid arrangements. If no one is available, our driver will leave the arrangement in a secure, shaded location and notify you immediately. We do not leave orchids in direct sunlight or extreme temperatures.

Absolutely. During checkout, you can select your preferred delivery date and a 2-hour delivery window. For event and wedding deliveries, we coordinate directly with your venue and provide midnight breakdown services.

Our acclimatized specimens are guaranteed to bloom for a minimum of 12 weeks with proper care. Many of our Phalaenopsis and Cattleya varieties continue blooming for 4-6 months. Each arrangement includes a detailed care card with variety-specific guidance.

Most of our orchids require watering every 7-10 days. However, watering frequency depends on the variety, potting medium, and your home's humidity. We recommend the "ice cube method" for Phalaenopsis (3 cubes weekly) or thorough soaking for Cattleya. Our care guide provides specific instructions for each variety.

Most orchids thrive in bright, indirect light — think east or west-facing windows with filtered morning sun. Direct midday sun can scorch the leaves. Our meta tags on each product page specify the ideal light exposure: Bright Indirect, Filtered Morning, or Gentle Ambient.

Don't discard your orchid! After blooming, cut the spike just above a node (the small bumps on the stem). With proper care, most Phalaenopsis will rebloom within 3-6 months. Our concierge team is happy to guide you through the process — simply call or email us.

Yes. All orchid varieties we carry — including Phalaenopsis, Cattleya, Paphiopedilum, and Dendrobium — are non-toxic to cats and dogs according to the ASPCA. However, we recommend keeping all plants out of reach of curious pets to protect both the plant and your pet.

Yes. Our White-Glove Concierge Program includes bi-weekly in-home visits for watering, grooming, fertilizing, and bloom monitoring. We also offer seasonal rotation services where we refresh your arrangements with new specimens. Contact us for estate pricing.

Our signature program includes: bi-weekly in-home visits by a trained horticulturist, watering and fertilizing, leaf polishing, bloom monitoring, pest inspection, seasonal rotation of specimens, and priority access to rare clones. Estate clients also receive complimentary vessel sourcing and design consultations.

Private consultations can be booked by calling (561) 866-8787 or emailing concierge@orchidspalmbeach.com. We request 48 hours notice for in-home assessments. Same-day consultations may be available for existing clients. All consultations are complimentary.

Yes. Our Corporate & Yacht Salon Styling program specializes in marine-grade weighted planters, non-slip installations, and humidity-controlled arrangements for superyachts docked at Rybovich Marina and private aviation hangars. We understand the unique challenges of marine environments.

Absolutely. Our Galas, Weddings & Private Dining service handles everything from intimate courtyard installations to grand ballroom arrangements at The Breakers. We engineer gravity-defying orchid arches, cascading tablescapes, and dramatic cloche centerpieces. We handle up to 500 hand-selected specimen stems with climate-shielded transport and midnight breakdown.

Concierge services require 7 days notice for cancellation or modification. Event and wedding bookings require 30 days notice. Cancellations within these windows are fully refundable. Late cancellations may incur a fee equal to 50% of the service value.

Our Interior Design Trade Program is open to ASID-certified designers, architectural firms, interior decorators, home staging professionals, and hospitality designers. We verify credentials during enrollment. Applications are reviewed within 48 hours.

Trade members receive: 20% net pricing on all arrangements, complimentary scale renderings for client presentations, priority access to rare specimens, dedicated trade account manager, direct billing options, private showroom appointments, and complimentary sample vessels and moss swatches.

Email trade@orchidspalmbeach.com with your business credentials (ASID certification, portfolio, or business license). Include your firm name, primary contact, and typical project scope. We'll schedule a private showroom tour upon approval.

Yes. We provide full installation coordination for trade projects, including site visits, millwork assessment, ambient lux measurement, and white-glove placement on installation day. Our team works seamlessly with your contractors and interior installation schedule.

If your orchid dies within 7 days of delivery, we replace it free of charge. If it dies between 7-14 days, we offer replacement at 30% off the original price plus delivery and tax. After 14 days, we do not offer replacements, but our concierge team is happy to provide care guidance.

Email info@orchidspalmbeach.com with photos of the plant (one of the leaves, one of the flowers) and your order number. We process replacement requests within 24 hours and schedule redelivery at your convenience.

Due to the living nature of our products, all sales are final. We cannot offer monetary refunds, but we stand behind the health of our specimens with our replacement policy. Weekly specials and in-store sale items are exempt from the replacement policy.

In the rare event of shipping damage, please contact us within 2 hours of delivery with photos. We will immediately arrange a complimentary replacement with priority delivery. All our shipments are fully insured.

Because our orchids are living specimens, we cannot accept returns for aesthetic preferences. However, we encourage you to contact us before purchasing — our concierge team can provide detailed photos, video calls, and design guidance to ensure your complete satisfaction.